Relationship and Talent Acquisition: Keys to Future Sustainability of Outsourcing?
With the much-praised bullish growth prospects cast over the Philippine Business Process Outsourcing (BPO) industry, it is hard not to get excited. It’s as if there’s nothing more that the Philippines must do to prove that it’s the best destination to outsource any kind of services. The business of outsourcing is still young in a […]
Philippine Outsourcing Sector Piles 18% Revenue Growth in 2012
An interesting data released recently showed once again the relentless growth of the Business Process Outsourcing (BPO) industry of the Philippines. Here’s the takeaways from the report: The industry posted 18% revenue growth to $13 billion in 2012 from $11 billion in 2011. There is a workforce growth of 21.8% to 780,000 in 2012 from […]
More Investment in Talent is Key to Achieve High Performance in Outsourcing
Both the business process outsourcing firms and the buyers can get the full potential of the business strategy if they will increase investment on developing their talent pool. This was the result of a survey made by HfS research study about the emergence of a phenomenon called “talent paradox.” The report is 32 pages long, […]
Philippine Call Center Sector Reaches 20% Revenue Growth
The year 2012 proved to be an upbeat year for the call center industry after the Contact Center Association of the Philippines (CCAP) reported that the sector grew about 20 percent against the growth target of 15 percent. Despite the appreciation of the peso, the strong performance was considered a big news to an industry […]
Fortune 100 firm eyes Philippines for expansion plans
Safeway, one of the largest food and drug retailers based on sales in the United States is eyeing the Philippines as a strategic destination to expand its global operations, according to the Department of Trade and Industry. The opportunities in the business outsourcing industry sector that can add significant value to the global operation of […]
Philippine cities climb in offshore IT destination ranking
After being touted as the ‘next call center capital of the world’ by some high profile media establishments like Al Jazeera and The New York Times , there’s a new name that the Philippine’s being called lately – an alternative offshore IT hub. No wonder, the recent survey of IT and outsourcing consultancy Tholons rank Manila […]
Manila Beats Delhi in New IT Outsourcing Ranking
Manila is now the third favorite outsourcing destination to send IT works, replacing New Delhi. Cebu, another Philippine city, went up one rank in the top ten. The Philippines has exceeded the 5.6 year-on-year growth targets to post 6.6 percent improvement in the economy. Meanwhile in the fourth quarter of last year, the country has […]
Philippines’ call center image is improving – Al Jazeera
The Philippines continues to sizzle as a hot outsourcing hub favored by most companies in the U.S. and Australia. Al Jazeera cited the country’s stable geopolitical climate, skilled and competitive workforce, and low cost of doing business as reasons it deserve the new title – the Call Center Capital of the World. Not blind to […]
Big Outsource Goes Live
Today we’re launching our blog alongside the new BigOutsource.com site. Starting today, we’ll feature news and industry trends about the Business Process Outsourcing (BPO) in the Philippines and everything that’s related to its phenomenal growth. This blog will also highlight some corporate developments in terms of expansion plans, job openings, promotions, and more. Thus, the […]