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Refer clients and earn up to 10% of their first-year billing, and 5% in year two
Freight moves. Paperwork piles up. Logistics BPO services from Big Outsource put a dedicated offshore team on the invoicing, shipment tracking, and carrier communication that keeps your operation running, so your in-house people can stop drowning in admin and start doing the work you actually hired them for. Based in the Philippines, working your hours, built into your systems.
Ask most logistics operators where they lose hours, and they won’t say the road. They’ll say the office. A freight brokerage with nine people can have three of them buried in load entry and invoice chasing by Wednesday. Shipment statuses need updating. Carriers want their paperwork. Customers email “where’s my freight” twelve times a day. Proof-of-delivery documents go missing and somebody has to hunt them down. None of it is hard. All of it is constant. And every hour your coordinators spend on it is an hour they’re not booking loads or solving the problems only they can solve. Hiring locally to cover it works, sort of, until you see the cost of a US back-office salary and the speed at which that role turns over.
Logistics back office support through a BPO solves the same problem from a different angle. You get the capacity without the overhead, and without the constant rehiring. Here’s the distinction worth being clear about, because it trips people up. Outsourcing your logistics admin is not the same as hiring a 3PL. A 3PL takes over your physical freight. Logistics BPO services take over the back office around it. Big Outsource doesn’t move your shipments. We handle everything that happens at a desk because of them. If you’re a freight broker, a trucking company, a 3PL, or a customs broker, that desk work is what’s eating your team alive, and that’s exactly what we take off your plate.
Every Big Outsource specialist for a logistics client is trained on a real task, not a vague “support” role. Here’s the work.
Late invoices mean late cash. We handle invoice creation, rate confirmation matching, dispute follow-up, and accounts receivable chasing so your billing keeps pace with your shipments. Freight invoicing for brokers and small trucking companies is detail-heavy and easy to let slide when the team is stretched. One Big Outsource healthcare client cut outstanding AR by 34% after handing their back-office finance work to a dedicated team. The mechanics are the same for freight: consistent follow-up, fewer things falling through.
Customers don’t email you because they’re curious. They email because they can’t see their freight. We keep your tracking systems current and field the status requests, so updates go out before the customer has to ask. Logistics BPO services that cover track-and-trace turn a reactive scramble into a quiet routine. Big Outsource clients have reported up to 40% faster response times once a dedicated team owns this work.
Carrier emails, check calls, appointment scheduling, customer support tickets. It’s high-volume, it’s repetitive, and it never stops. Our specialists handle it across channels during your business hours. Sam Hinchey at OpenRoad put it plainly: “They always deliver on time with no issues at all.” That reliability is the whole point of outsourcing communication work, because the moment it gets dropped, a customer notices.
Load data, carrier records, rate tables, shipment details. Logistics data entry is the connective tissue of your operation, and it has to be accurate or everything downstream breaks. We work inside your existing TMS or WMS, not a parallel spreadsheet, so what we enter is what your team sees.
Bills of lading, proof of delivery, customs documentation, carrier packets. We organize, file, and chase the paperwork so it’s there when you need it instead of lost when you don’t. For customs brokers especially, document discipline isn’t optional, and a dedicated person makes it consistent.
Some back-office work doesn’t fit a neat category. Scheduling, research, inbox management, reporting, the small recurring jobs that quietly consume a manager’s week. A Big Outsource logistics virtual assistant picks up that work so your senior people get their time back.
Big Outsource works on a dedicated-team model. You don’t get a rotating pool of strangers. You get specific people who learn your business and stay. Here’s what the first month looks like. First, we map the work. Before anyone is hired, we sit down and define exactly which tasks you’re handing over, which systems they live in, and what “done well” means for each one. Then we match. We recruit and screen for the specific role, your industry, and your tools, and you interview the shortlist. You approve who joins your team. Onboarding follows: your specialist is trained on your processes, your software, and your communication norms, with our operations leads supervising the ramp.
By the end of the first 30 days, your specialist is handling their core workload independently and you have a single point of contact for anything that comes up. Ramp-up is gradual on purpose. We’d rather your team be fully solid in week four than overwhelmed in week one. That model is why people stay. Our average specialist tenure is over three years, and company-wide attrition runs under 10% a year. In an industry where back-office turnover is a genuine cost, that stability is the difference between a team that compounds knowledge and one that resets every quarter. As our Director of Operations, Kris Uba, puts it:
A logistics account runs well when the same people own it long enough to spot the patterns. Continuity is the service. Everything else follows from it."
Plenty of BPO companies in the Philippines will quote you a rate. Fewer will still be your partner in year four. Most Big Outsource client relationships run three to five years, which tells you more than any sales pitch can. We were named to the Clutch 1000, the list of top global B2B service providers, and we hold ISO 27001 certification and HIPAA compliance, so your operational and customer data is handled to a standard, not on trust alone. We’re not a vendor you have to manage. We’re built to run as an extension of your team, which means you set the direction and we handle the execution without you babysitting the relationship.
Gaurav Katyal, CEO of Direct 121, said it this way: “Their consistent delivery of high-quality support and services showcases their professionalism, expertise, and true dedication to client success.” I’ll say one honest thing here. I’ve seen logistics companies outsource badly. They picked the cheapest provider, handed over a vague brief, got a rotating cast of undertrained agents, and concluded outsourcing doesn’t work. Outsourcing wasn’t the problem. The setup was. A defined scope, a matched specialist, and a provider who stays is a completely different experience, and it’s the only kind we offer.
Logistics BPO services are outsourced back-office and customer-support functions for logistics companies. A provider like Big Outsource supplies a dedicated offshore team to handle work such as freight invoicing, shipment tracking, carrier communication, and TMS data entry, so your in-house staff can focus on operations and growth.
Almost any back-office task that doesn’t need a physical presence. That includes freight invoicing and AR, track-and-trace updates, carrier and customer communication, document management, compliance paperwork, data entry, reporting, and general virtual assistant work. Physical tasks such as warehousing and freight movement stay with you or your 3PL.
No, and the difference matters. A 3PL takes over your physical logistics. Big Outsource handles the back office around your logistics operation. We don’t move freight. We handle the invoicing, tracking, communication, and paperwork that freight creates.
Cost depends on the number of specialists and the scope of work, but the model is built to be a fraction of US in-house hiring once you account for salary, benefits, overhead, and turnover. The clearest way to get a real number is a short consultation where we scope the actual workload.
Big Outsource holds ISO 27001 certification and HIPAA compliance. Specialists work within your systems under defined access controls, and data handling follows documented security standards rather than informal practice.
If invoicing, tracking, and carrier comms are eating hours your team doesn’t have, a dedicated logistics BPO services team is the straightforward fix. Tell us what’s piling up and we’ll show you what handing it over actually looks like.
