What the World Would Be Like if Call Center Outsourcing Didn’t Exist
It’s precisely a hypothetical question to ask. And if you are already outsourcing call center services, you’ll quickly get the picture of a world where call centers are plucked out and help is not arriving any sooner. Chaos! Fast forward to our era and it’s barely impossible to ignore how the role of call […]
Philippine Call Center Sector Reaches 20% Revenue Growth
The year 2012 proved to be an upbeat year for the call center industry after the Contact Center Association of the Philippines (CCAP) reported that the sector grew about 20 percent against the growth target of 15 percent. Despite the appreciation of the peso, the strong performance was considered a big news to an industry […]
Philippines’ call center image is improving – Al Jazeera
The Philippines continues to sizzle as a hot outsourcing hub favored by most companies in the U.S. and Australia. Al Jazeera cited the country’s stable geopolitical climate, skilled and competitive workforce, and low cost of doing business as reasons it deserve the new title – the Call Center Capital of the World. Not blind to […]