3 Benefits of Outsourcing After-Hours Answering Service
Maximizing business opportunities is one thing that small to large business owners consider paramount to generate sizeable revenues and retain customers. There are so many factors that could lead to businesses losing these opportunities, such as slow contact center that could lead to frustrated customers. Hence it is important to consider having a call support […]
Key Parameters for Evaluating Your Future Outsourcing Partner
Enterprises look into outsourcing specific business processes to Philippine BPO companies for the primary for the main reason this strategy is a more efficient means to achieve operational improvement as well as cost efficiency. However, there are still risks to consider. Hence, it pays knowing what to look for from your outsourcing partner when outsourcing […]
Should You Outsource from an Overseas BPO Company or Hire A Remote Worker?
We guess by now, other than costs, you’re quite familiar with a few pros and cons of outsourcing to a remote staff or overseas BPO company. But this article is not meant to convince you on what is the right or wrong way to outsource because there’s no ‘standard’ really to outsourcing. We’re here to […]
Philippine BPO Revenues Seen Growing Amid Trump Policies
There’s no stopping the Philippine business process outsourcing sector from growing steadily amid threats that the United States is about to enter a protectionist regime under US President Donald J. Trump. It is estimated that 70 percent of the Philippine BPO sector is comprised of US accounts. And ING Bank Asia chief economist Tim Condon […]
Staff Retention in Philippine BPO Industry is Improving – Survey
Less employees working in the business processes outsourcing (BPO) sector in the Philippines are reportedly quitting their job due to improved conditions. It has been reported that from 70 percent attrition rate in the IT-BPM sector, the figure is now down to 50%, the Manila Bulletin reported in August 2016. Among companies seeking to outsource […]
How to Detect Business Process Improvement Mistakes
Sometimes, even with the best intentions, mistakes and failures still occur to anyone or any business for that matter. Yes, failure knows no boundaries even if these efforts are viewed vital at improving business processes by cutting costs, time or both by streamlining tasks such as business process improvement strategies. From generating a report […]