Walking into an interview is often a mix of excitement and nervousness. At Big Outsource, we get that feeling. As we keep expanding and looking for talented individuals to join our team, we’re excited about the chance to meet potential new talents like you. We’re all about empowering people, and that journey begins even before you join our team.
That’s why our hiring professionals have pooled their experience to share some friendly, insider advice. We want to demystify the process a bit and help you present your best, most authentic self. After all, our mission involves empowering our people, and we see you as potentially one of them. So, let’s get you prepared to shine with this BPO interview guide!
How To Prepare for a BPO Interview Before You Arrive
The secret to a confident interview often lies in the preparation you do beforehand. Think of it as setting the stage for your success.
Get to Know Us (And the BPO World!)
Imagine yourself stepping into a conversation with some background knowledge about the person you’ll be talking to. It does make a difference, doesn’t it? That goes for this situation, too!
Take some time to explore the Big Outsource website.
Understand our Vision – we strive to be a global leader in providing sustainable business solutions.
See how our Mission to build exceptional business solutions together drives us to advance our clients’ growth, empower our people, and impact our community.
Familiarize yourself with our Core Values:
- Integrity,
- Excellence,
- Flexibility,
- Social Responsibility
- Meekness.
These aren’t mere words on a page for us; they shape how we work and who we are. Having a basic understanding of the BPO industry will also give you context.
Insider Tip: “When a candidate can thoughtfully connect their aspirations to our company values or mission, it strikes a chord with us.” It demonstrates real enthusiasm and a proactive attitude!”
Understand the Role You Want
Look beyond the job title. Delve into the responsibilities and the skills required. How do your experiences and strengths align with what the role demands? Preparing specific examples of how you’ve used those skills can be incredibly impactful. This shows you’re not just looking for any job, but this job.
Prepare Your Success Stories (The STAR Method)
Behavioral questions (“Tell me about a time when…”) are common. The STAR method is your best friend here. It’s a clear way to structure your answers:
- Situation: Briefly describe the context.
- Task: Explain what you were required to do.
- Action: Detail the specific steps you took.
- Result: Share the outcome of your actions.
Insider Tip: “Having a few STAR stories ready—showcasing problem-solving, teamwork, or overcoming challenges—shows your abilities much more effectively than simply enumerating your skills. It demonstrates a dedication to excellence.”
Plan and Prepare the Essentials
Little things can make a big difference to your peace of mind.
- For in-person interviews: Confirm the location, plan your route, and choose your best professional attire ahead of time! Don’t forget to bring along your resume, a notepad, and a pen!
- For virtual interviews: Make sure to check your gadgets and tools like your camera, microphone, and internet connection ahead of time! Select a calm, bright area that has a nice, professional backdrop. Try to reduce any possible distractions.
Insider Tip: “Being on time and ready shows that you value respect and professionalism.” We appreciate these qualities because they show integrity and a dedicated approach to the opportunity.”
During Your BPO Interview: Let Your Personality Shine!
This is your moment. The spotlight’s on you. Your preparation will help you feel more relaxed and ready to connect.
First Impressions Matter
Whether it’s a handshake or a virtual greeting, start strong. Professional attire is always appropriate. Share a friendly smile, keep good eye contact (especially with the camera in virtual settings), and listen with care. A cheerful and welcoming attitude creates a wonderful atmosphere.
Communicate with Clarity and Confidence
Express yourself clearly and at a relaxed pace. Taking a brief pause to gather your thoughts before answering a question is a wonderful approach! Embrace authenticity; allow your true personality to shine brightly. We cherish honest and open communication, reflecting our commitment to Integrity.
Insider Tip: “We’re curious about both your words and your delivery.” Being attentive and responding thoughtfully really highlights your communication strengths!
Show Your Skills and Enthusiasm
When answering questions, connect your experiences back to the requirements of the role and what you’ve learned about Big Outsource. Express your genuine interest in the position and our company’s mission. Highlight your problem-solving abilities, your capacity to adapt to new situations (a nod to our Flexibility value), and your enjoyment of collaborative work.
Ask Us Questions Too!
An interview is a two-way street. Asking thoughtful questions demonstrates your engagement, your Curious nature, and your initiative. Prepare a few questions about the role, the team dynamics, our company culture, or professional development opportunities.
Insider Tip: “When candidates ask insightful questions, it shows they are genuinely contemplating their future with us and are eager to gain a deeper understanding.” It frequently brings out the most exciting part of the conversation!
After Your BPO Interview: The Finishing Touch
Your interaction doesn’t end when you walk out the door or log off the call.
Send a Quick “Thank-You”
A brief, personalized thank-you email within 24 hours is a professional courtesy that can set you apart. Reference a specific point from your conversation to make it more memorable and reiterate your enthusiasm for the role.
Insider Tip: “This simple gesture highlights your enthusiasm and dedication.” It’s a small detail that reflects your appreciation for the interviewer’s time.
Be Patient and Professional
Hiring processes can take time. Continue to be professional in all communications. If the hiring team reaches out for more information, respond promptly.
Bonus: What Catches Our Eye at Big Outsource
We value skills and experience, but we also seek out individuals who will thrive in our culture.
We truly care about our Core Values. We appreciate a positive attitude, a genuine desire to learn and develop, and a team-oriented mindset.
Our value of Meekness inspires us to embrace humility, learn from one another, and happily recognize the achievements of others. We are creating a team that’s not only skilled but also passionate about our common goals, including making a positive impact on Social Responsibility.
Insider Tip: “We’re excited to find individuals who are not only capable but who also align with our people-centric approach and our dedication to ’empowering excellence’ together.”
Conclusion: You’ve Got This!
Remember, thorough preparation and showcasing your authentic self are your most powerful assets in any interview. We hope this BPO interview guide and these insider tips from our Big Outsource hiring team help you feel more confident and prepared. We genuinely believe in discovering and nurturing talent.
Ready to take the next step on your career journey? We invite you to explore our current openings at our Facebook Page.
We look forward to the possibility of welcoming you to our dynamic team!
