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Big Outsource is frequently highlighted in the news as it strives to become one of the world’s best outsourcing companies. Learn more about us below:
They always deliver on time with no issues at all. Their commitment to employee welfare creates a familial atmosphere, aligning perfectly with our small company values.
Sam Hinchey
We highly recommend Big Outsource's services. Their cost-effective solutions, excellent customer service, and responsive leadership have proven to be dependable and fully understanding.
Annika Stanley
I strongly recommend Big Outsource. Their consistent delivery of high-quality support and services showcases their professionalism, expertise, and true dedication to client success.
Gaurav Katyal
We've been collaborating with Big Outsource for a while now, and our partnership brings us immense joy! The team's professionalism and warmth are exceptional.
Alexandra Ittu
We are absolutely thrilled with the Big Outsource team and genuinely cherish our collaboration with them! They truly are unparalleled and the absolute best!
Erin McCarthy
Quality service doesn’t have to break the bank. We’ve mastered the art of providing top-tier service without top-tier costs.
Our offshore team members are more than just parts of a system; they play a vital role in supporting your brand. Each one is carefully selected and well-trained to ensure quality performance.
Whether you’re a small startup or a large enterprise, we can scale our services to fit your needs perfectly. No project is too small or too big for us.
All-inclusive, full-time dedicated staff. We’ve got you covered 24/7!
Big Outsource has been one of the dedicated outsourcing companies in the Philippines for US businesses since 2014. We give growing operations a reliable offshore team to handle back-office, customer-facing, and technical work at 60 to 70% less than equivalent local hires.
Outsourcing to the Philippines works because the fundamentals are right: English-speaking professionals, cultural alignment with US business norms, and a mature BPO sector with over 25 years of infrastructure built specifically around serving US companies. Our clients average 3 to 5 years with us.
Dedicated agents for inbound voice, email, live chat, and social media support. Working your hours, following your brand standards, representing your customers. See our customer service outsourcing Philippines page for details.
Transaction recording, reconciliations, payroll, accounts payable and receivable, and financial reporting — inside your existing accounting platform. See outsourced bookkeeping services Philippines for details.
Dedicated developers for web, mobile, custom software, QA, and maintenance. Embedded in your sprints, working inside your stack. See software development outsourcing Philippines for details.
High-volume data processing, CRM management, document handling, and administrative workflows. Often where offshoring companies in the Philippines create the fastest operational relief for growing businesses.
Calendar management, inbox coordination, research, and document preparation. A dedicated virtual staff Philippines professional who learns your preferences and works your hours — without the overhead of a full-time local hire.
Philippines outsourcing delivers 60 to 70% cost savings versus equivalent US hires. A customer support agent who costs $50,000 to $60,000 fully loaded in the US runs $12,000 to $20,000 annually through a dedicated outsourcing company in the Philippines. The difference is structural, not marginal.
English is an official language in the Philippines, used natively in business and education. For customer-facing roles, that matters immediately. For back-office work, it changes the quality of daily collaboration in ways that compound over months.
Philippine business hours align with US afternoon and evening shifts, giving most US time zones 4 to 6 hours of natural overlap. Unlike other outsourcing companies in the Philippines-adjacent destinations, real-time collaboration is workable without forcing unsustainable shift patterns.
| Philippines | India | Eastern Europe | |
|---|---|---|---|
| English | Native / Official | Strong, accent varies | Variable |
| US Time Zone Overlap | 4–6 hours daily | Minimal / Overnight | Minimal |
| Cultural Alignment | High | Moderate | Moderate |
| BPO Maturity | 25+ years | 25+ years | Growing |
| Cost vs US Hire | 60–70% less | 60–70% less | 50–60% less |
One specialist or a full team working exclusively on your accounts, full-time. They learn your systems, your tone, and your standards. Not shared across other clients.
Scoped to a specific deliverable with a fixed timeline. Best for discrete builds, data projects, or one-time initiatives with stable requirements.
Agents handling multiple clients within a defined function. Lower cost than dedicated, suitable for lower-volume functions where dedicated coverage isn’t justified yet.
Our Philippines outsourcing services cover every sector that operates back-office, customer-facing, or technical functions remotely:
Order Management, Customer Support, Returns, Supplier Coordination
Billing Support, Scheduling, Insurance Verification, Data Documentation
Customer Onboarding, Tier-1 Support, Qa, Software Development
Bookkeeping, Compliance Documentation, Reporting, Client Communications
Document Review, Research Support, Contract Drafting, Compliance Tracking
Invoicing, Shipment Tracking, Carrier Communications, Back-office Workflows
Reservation Management, Guest Support, Itinerary Coordination
Student Records, Content Formatting, Administrative Support
We’ve been running dedicated business process outsourcing Philippines engagements since 2014. Average client engagement: 3 to 5 years. Staff attrition: under 10% annually. Specialist tenure: 3+ years on average. Recognized on Clutch 1000 as a top global B2B provider. ISO/IEC 27001:2022 certified. HIPAA compliant.
Clients report 40% faster response times, 25% improvement in customer satisfaction, and 50% less time spent on onboarding prep.
English is an official language, cultural alignment with US norms is genuine, time zone overlap is workable, and the BPO Philippines sector has been running for 25+ years. The infrastructure and talent pipelines are mature in a way newer destinations can’t match.
Virtually any function that doesn’t require a physical presence: customer support, bookkeeping, software development outsourcing Philippines, data entry, virtual assistance, technical support, and marketing operations.
Fully loaded monthly costs per specialist: $800–$1,500 for admin and support, $1,200–$2,500 for finance, $2,000–$4,000 for mid-level developers. Compare to $45,000–$150,000 annually for equivalent US hires.
Yes. In a dedicated model your team works exclusively on your accounts, using your tools, following your processes. We handle HR, payroll, equipment, and compliance.
Yes. Your team reports into your management structure. You direct the work and set the standards. We handle the offshore employment infrastructure.
Big Outsource Offers Critical Data Entry Outsourcing Solutions for SMEs Seeking Efficiency