Non-Voice Business Process Outsourcing: Is this the ‘Hidden Jewel’ for Philippines?

After earning a spot as the most sought after offshore destination in the voice-based outsourcing sector, the Philippines got another reason to rejoice. The country’s non-voice business process outsourcing (BPO) is seen as another gold mine for growth and opportunities. In the past years, the Philippine outsourcing space recorded impressive growth figures. Just last year, […]

Business Process Outsourcing Solutions to Watch by Year 2016

Australian companies wishing to control operational costs often resort to an offshore service providers who perform their administrative or non-strategic support functions. The modern business is evolving and business process outsourcing or BPO is quite the latest business practice darling known for giving businesses the strategic support they need to be competitive. Trends to watch […]

Making Lean Culture Work in Talent Acquisition of Outsourcing Ventures

Lean culture is a management principle that’s often applied in the manufacturing sector. Its standout followers include Walmart, Southwest Airlines and GE Healthcare. But can Lean principle ever be applied in the business process of outsourcing, particularly for talent acquisition? This is an argument once popped by Zachary Misko and has even written an article […]

How to Grow your Business with an Independent Contractor

The economic uncertainties coupled with rising competition in the marketplace create tremendous challenge for businesses – large and small – to cope. Some companies opt to delay hiring new staff while they wait for the “right time” for the market to stabilize. Remember that you have some existing projects and your clients are waiting for […]

Growing your Outsourcing Business Using Brand Repositioning Tactics (Part 2)

During the first part of this series, I discussed about the trigger to new brand thinking for outsourcing companies to thrive and survive in the hyper-competitive market in the BPO and IT services sector. To sum up, the impact of the new dynamics that outsourcing companies face nowadays demand that they embrace the importance of […]

Growing your Outsourcing Business Using Brand Repositioning Tactics (Part 1)

Significant changes are shaping the outsourcing industry in recent years. The outsourcing boom has brought in new entrants and of course competition. Hence, Business Process Outsourcing and IT services companies must re-evaluate their branding to succeed and achieve greater profitability.   Yes, there is growth. If there’s one industry where the sun is shining brightest, […]

Relationship and Talent Acquisition: Keys to Future Sustainability of Outsourcing?

With the much-praised bullish growth prospects cast over the Philippine Business Process Outsourcing (BPO) industry, it is hard not to get excited. It’s as if there’s nothing more that the Philippines must do to prove that it’s the best destination to outsource any kind of services. The business of outsourcing is still young in a […]

Philippine Outsourcing Sector Piles 18% Revenue Growth in 2012

An interesting data released recently showed once again the relentless growth of the Business Process Outsourcing (BPO) industry of the Philippines. Here’s the takeaways from the report: The industry posted 18% revenue growth to $13 billion in 2012 from $11 billion in 2011. There is a workforce growth of 21.8% to 780,000 in 2012 from […]