Australian SMEs Should Try Outsourcing
Outsourcing has received a bad rap in the past years among Australian businesses, including SMEs, due to the fear of the unknown. The good news is that we have seen massive changes in perception in recent years from negative to positive. While most of Australia’s large banking and telecommunication firms have jumped ship to follow […]
Relationship and Talent Acquisition: Keys to Future Sustainability of Outsourcing?
With the much-praised bullish growth prospects cast over the Philippine Business Process Outsourcing (BPO) industry, it is hard not to get excited. It’s as if there’s nothing more that the Philippines must do to prove that it’s the best destination to outsource any kind of services. The business of outsourcing is still young in a […]
More Investment in Talent is Key to Achieve High Performance in Outsourcing
Both the business process outsourcing firms and the buyers can get the full potential of the business strategy if they will increase investment on developing their talent pool. This was the result of a survey made by HfS research study about the emergence of a phenomenon called “talent paradox.” The report is 32 pages long, […]
Philippine Call Center Sector Reaches 20% Revenue Growth
The year 2012 proved to be an upbeat year for the call center industry after the Contact Center Association of the Philippines (CCAP) reported that the sector grew about 20 percent against the growth target of 15 percent. Despite the appreciation of the peso, the strong performance was considered a big news to an industry […]
Fortune 100 firm eyes Philippines for expansion plans
Safeway, one of the largest food and drug retailers based on sales in the United States is eyeing the Philippines as a strategic destination to expand its global operations, according to the Department of Trade and Industry. The opportunities in the business outsourcing industry sector that can add significant value to the global operation of […]