Staff Retention in Philippine BPO Industry is Improving – Survey

Less employees working in the business processes outsourcing (BPO) sector in the Philippines are reportedly quitting their job due to improved conditions. It has been reported that from 70 percent attrition rate in the IT-BPM sector, the figure is now down to 50%, the Manila Bulletin reported in August 2016. Among companies seeking to outsource […]

Outsourcing IT Services: Five Steps for Business Success

Outsourcing can bring tremendous benefits when properly used and understood fully well. Organizations outsourcing their business and IT processes shouldn’t expect the strategy to miraculously act as the ‘panacea’ but a bridge to help in their search for rare talent and access to innovation. This brings us to the bottomline of our story: outsourcing customers […]

Non-Voice Business Process Outsourcing: Is this the ‘Hidden Jewel’ for Philippines?

After earning a spot as the most sought after offshore destination in the voice-based outsourcing sector, the Philippines got another reason to rejoice. The country’s non-voice business process outsourcing (BPO) is seen as another gold mine for growth and opportunities. In the past years, the Philippine outsourcing space recorded impressive growth figures. Just last year, […]

Is Outsourcing included in your corporate strategy?

Short quiz! What are the advantages of adopting outsourcing model in your corporate strategy? a) cost reduction; b) improve process; c) access to innovation and; d) talent. If you answer all four choices, you got it all correct and you pretty understand how this strategy works. If outsourcing is not yet part of your organization’s […]

Relationship and Talent Acquisition: Keys to Future Sustainability of Outsourcing?

With the much-praised bullish growth prospects cast over the Philippine Business Process Outsourcing (BPO) industry, it is hard not to get excited. It’s as if there’s nothing more that the Philippines must do to prove that it’s the best destination to outsource any kind of services. The business of outsourcing is still young in a […]

More Investment in Talent is Key to Achieve High Performance in Outsourcing

Both the business process outsourcing firms and the buyers can get the full potential of the business strategy if they will increase investment on developing their talent pool. This was the result of a survey made by HfS research study about the emergence of a phenomenon called “talent paradox.” The report is 32 pages long, […]

Philippine Call Center Sector Reaches 20% Revenue Growth

The year 2012 proved to be an upbeat year for the call center industry after the Contact Center Association of the Philippines (CCAP) reported that the sector grew about 20 percent against the growth target of 15 percent. Despite the appreciation of the peso, the strong performance was considered a big news to an industry […]

PH Can Be Next Animation and Game Services Outsourcing Hub, Says Industry Groups

Hopes are high that the Philippines can become the next prime destination for animation and gaming-related development services given the vast talent resources and competitive potential of the Filipino animators and game developers to excel. This was according to the industry groups, Animation Council of the Philippines Inc. (ACPI) and Game Developers Association of the […]

Philippines’ less dependence on foreign funds praised by Moody’s

The Philippine government’s less reliance on foreign funds to support its operations reflects liquidity in its domestic economy and reduces exposure to foreign exchange risks, according to the latest report from Moody’s Investors Service. Among other emerging markets in Asia, the Philippines was praised by Moody’s for their “low dependence on foreign-currenty-denominated external financing.” In […]

Fortune 100 firm eyes Philippines for expansion plans

Safeway, one of the largest food and drug retailers based on sales in the United States is eyeing the Philippines as a strategic destination to expand its global operations, according to the Department of Trade and Industry. The opportunities in the business outsourcing industry sector that can add significant value to the global operation of […]