Job Description:

Provide timely, accurate support to drivers regarding job assignments, route concerns, and incident resolution.
Coordinate with vendors, suppliers, and internal departments to ensure operational continuity.
Maintain accurate task records using communication and dispatch platforms.
Monitor task fulfillment timelines and proactively resolve issues affecting delivery or driver satisfaction.
Leverage Slack and other tools to maintain clear and professional team communication.
Assist in maintaining and optimizing transportation management systems (TMS).

Qualifications:

High school diploma or equivalent (Bachelor’s degree in Logistics, Operations Management, or related field a plus)
At least 1 year of experience in a customer service or operations role—preferably in logistics or transportation
Familiar with dispatch or TMS software (please specify experience with any systems)
Proficient in platforms like Slack and other task management tools
Experience coordinating with external vendors
Strong multitasking, time management, and problem-solving skills
Excellent communication skills—written and verbal