Job Description
We are seeking a Dispatch & Driver Operations Agent to support daily trucking and logistics activities. The role involves coordinating driver schedules, monitoring attendance, managing route completion, and ensuring smooth communication between drivers and management. The successful candidate will also handle routine driver issues, track trucks via ELD/GPS systems, and maintain operational reports.
Key Responsibilities
- Coordinate daily driver schedules and truck assignments
- Confirm driver availability and monitor attendance, late arrivals, call‑outs, and route completion
- Communicate directly with drivers throughout their shifts
- Monitor trucks and drivers through ELD/GPS systems
- Handle routine driver issues and escalate major concerns to management
- Find coverage when drivers call out
- Communicate delays, route changes, and service issues
- Coordinate with maintenance team regarding equipment availability
- Maintain daily operational reports
Qualifications
- Previous U.S. trucking or logistics experience preferred
- Strong spoken and written English skills
- Experience communicating directly with truck drivers
- Dispatch or transportation operations experience
- Strong Excel and Google Sheets skills
- Ability to multitask and work independently
- Strong problem‑solving skills
- Experience with TMS, ELD, or fleet management systems
- Familiarity with U.S. trucking terminology (ELD, HOS, DOT, CDL, BOL, POD, rate confirmation, detention, layover, DVIR, pre‑trip/post‑trip, medical cards, driver qualification files) preferred
- Experience with systems such as Motive ELD, Trucking Office TMS, or similar platforms is a plus
Benefits
- Free parking
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Ability to commute/relocate
- San Pablo City, Laguna: Reliably commute or planning to relocate before starting work (Required)