Job Description:
- Respond promptly to customer inquiries via email and other channels
- Escalate issues appropriately and document resolution processes
- Coordinate with internal departments to ensure timely and effective solutions
- Maintain records using CRM and ticketing tools
- Contribute to a collaborative and high-performing team environment
Qualifications:
- High school diploma required; Bachelor’s degree in Business Administration, Communications, or related field a plus
- Minimum of 1 year experience in customer service or client relations
- Familiarity with CRM or ticketing systems
- Strong communication and problem-solving skills
- Highly organized with the ability to multitask in a fast-paced setting
- A customer-focused mindset and a team player attitude