Job Description
The Cash Applications Specialist is responsible for accurately posting and applying all incoming cash received by the company. This role ensures that all entries match bank transactions, reconciles discrepancies, and collaborates with internal and external teams to resolve unapplied balances and billing issues.
Key Responsibilities
Enter, apply, and post payments to the back-office system from the company’s main bank account
Reconcile all posted cash transactions against bank records
Identify and escalate issues related to unapplied cash balances
Conduct self-audits of cash batches to ensure posting and application accuracy
Research customer credits to confirm proper utilization
Communicate with customers and collections teams to obtain missing payment details
Collaborate with internal departments to resolve cash application questions
Work with the Manager to update training materials and improve team efficiency
Escalate unresolved issues to the Manager as needed
Coordinate with internal and external resources to resolve reverse billing items
Perform other duties as assigned
Qualifications
Associate’s degree in business, operations, or related field; or equivalent work experience
Minimum 1 year of experience in cash applications or related financial operations
Experience with VMS reconciliations or technologies preferred
Proficient in Microsoft Office (Word, Outlook, Teams, Excel; advanced Excel preferred)
Familiarity with web browsers (Chrome, Firefox, Opera, Edge) and PDF applications
Knowledge of Microsoft Dynamics GP is a plus
Strong attention to detail and organizational skills
Excellent time management and adaptability in a dynamic environment
Clear and professional written and verbal communication skills
Ability to communicate effectively across all levels of management
Staffing industry experience is a plus, but not required